Contact
Contact
Messages containing a specification go to the quotes address. All other messages go to the general address. Both are read by a person and every message receives a reply.
Quotes and specifications
A requirement, a protocol, a drawing, a paragraph from a grant, or a question about a catalogue entry. Acknowledged within one business day with a restatement of the request.
Everything else
Corrections, supplier enquiries, the WWD file format, press, partnerships, and anything that does not have a specification attached to it. Replied to within five business days.
No telephone number or street address is published. Contact is by email.
Routing
Response times are commitments.
| Subject | Address | Reply within | Notes |
|---|---|---|---|
| A specification you want quoted | [email protected] | 1 business day | The quote form captures the fields a supplier needs. Email is also accepted, with a protocol, drawing or figure attached. |
| A question about a catalogue entry | [email protected] | 1 business day | Include the part number from the datasheet. |
| Feasibility of a component | [email protected] | 2 business days | Answered at no cost, including where the answer is that no supplier currently makes the item. |
| A correction to something we published | [email protected] | 2 business days | Entries are corrected against the supplier’s own published material and the change is recorded. |
| Selling to us, or joining the supplier list | [email protected] | 5 business days | Use the supplier application. It asks for capability, formats, lead times and QC. |
| The WWD file format | [email protected] | 5 business days | Implementation questions, vocabulary gaps, and anything about governance or licensing of the draft. |
| Press, partnerships, other | [email protected] | 5 business days | One address, read by a person. |
General enquiry
For anything that is not a request for quotation. Specifications should use the quote form.